Frequently Asked Questions.
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No. You can either set up an account with us or use a guest account on our website in order to place an order. Setting up an account is easy and you can do this while placing an order. Having an account will also enable you to store your shipping information, track past orders, build a wish list and get the latest trends and discounts from Osiel’s designs. Alternatively you can use a guest account which is an option available on our checkout pages.
We accept Visa, Mastercard, Amex, Stripe, Apple-pay & Paypal payments on the checkout pages of our website. If you would like to pay by direct bank transfer please contact us for the details you will need. We are sorry to say that for security reasons we are not currently able to accept payments over the telephone.
After you have placed your order you will receive an Order Confirmation e-mail from us confirming your order has been placed. This does not guarantee that we have accepted your order. After the transaction has been authorised by our Card Authorisation company (including the verification of the delivery address) and your item(s) has been located we will accept the order and confirm the dispatch of your item(s). Should any item(s) on your order not be available in stock we will inform you as soon as possible and offer you a replacement item or a refund of your payment for the item(s). We will not substitute any item for another without your consent.